DELIVERY INFORMATION

All orders are prepared and shipped within 24 to 48 hours by our teams (excluding weekends and public holidays)

fuste.shop ensures Deliveries in the following geographical areas: EUROPE, CANADA, DOM TOM.

For each order placed, you will receive a confirmation email then a second email with your confirmation shipping including your order tracking number.

During busy periods, order preparation may take 72 hours or 3 working days.

The choice of carrier as well as the price may vary depending on the weight, quantity, availability of products and the amount of the basket, as well as the shipping country.

OUR SHIPPING METHODS

• By Colissimo (home delivery, collection point, post office, 8 to 15 working days)

Some orders may be linked to several suppliers, the items are then sent separately.

DELIVERY CHARGES

The cost of delivery for an order of less than 100€ of purchases is 3.90€ and above this amount it is delivery cost is canceled (except in Switzerland where delivery is €13.90). fuste.shop reserve the right to modify this cost over a short given period or to cancel them. This modification does not require no prevention towards customers of the site.

Under no circumstances can a third party claim a refund of delivery costs in place at the time of purchase carried out. Information regarding delivery costs is indicated at any time in the upper part of the any page of the site, as well as at the order confirmation stage.

REFUND POLICY

Our policy lasts 14 days. If 14 days have passed since your purchase, unfortunately we cannot not offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.

Items that cannot be returned:

* Gift cards

To make a return, you must show us a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

There are certain situations where only a partial refund is granted: (if applicable)

* Any item which is not in its original condition, which is damaged or which has certain parts missing for reasons not due to an error on our part.

* Any item that is returned more than 14 days after delivery.

Defective item(s) received

If your order is delivered to you defective in whole or in part, you can benefit from a return or a refund of the item(s) concerned. To do this, send us a message to the email address following: contact@fuste.shop, including proof of payment (a screenshot of the email confirmation received when placing your order for example) and a photo of the items concerned. Please also specify in the message whether you would like a return of defective items or rather a reimbursement of the latter.

Order cancellation (if applicable)

Most orders are processed within 24 hours. If you wish to cancel your order for any reason, send us an email to contact@fuste.shop.

A large majority of in-stock items are processed and/or shipped within 24 hours, it is imperative that you contact us during this period, so that we can attempt to cancel your order before before it is processed and/or shipped.

No request to cancel your order can be taken into account if it has already been processed.

Replacement and voucher (if applicable)

1. Exchange your item for a different size/color.

Exchanges are only available for size and/or color of the same style. The exchange of a product different is strictly not permitted. We recommend returning your original item to obtain a refund and then place a new order for the product you want.

2. Reimbursement details and vouchers

By default, the reimbursement method is credit.

If you would like to receive a refund on the payment method used during your purchase, you must You must notify us by email at contact@fuste.shop. The commands which are exchanged or items returned/exchanged due to manufacturer defect will not incur a shipping fee. put back into stock. Fees will be applied to the original order and the balance will be refunded.

Only the final price paid (after any reduction) will be refunded.

Discount codes or vouchers cannot be re-issued and are non-refundable.

Refunds (if applicable)

Once we have received and inspected the returned item, we will send you an email to confirm that we received it well. We will also notify you of our decision regarding approval or rejection. of your refund request.

If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within a certain number of days.

Late or missing refunds (if applicable)

If you have not yet received your refund, please check your bank account again first.

Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.

Then contact your bank. There is often a processing time required before a refund is issued. is displayed

If after completing all these steps you still have not received your refund, please please contact us at contact@fuste.shop.

Exchanges (if applicable)

We only replace an item if it is defective or damaged. If in this case you wish to exchange it against the same article, send us an e-mail to contact@fuste.shop and send us your item with invoice to: fuste.shop, 2915 Ogletown Road, 3142, Newark, 19713, Delaware.

Gifts

If the returned item was marked as a gift when purchased and was sent directly to you, you will receive a gift credit equal to the value of your return. Once we receive the item returned, a gift certificate will be sent to you by mail.

If the item was not marked as a gift when purchased, or if the gift giver preferred receive the item first and gift it to you later, we will send a refund to the gift giver and he will know that you returned the item.

Shipping

To return a product, you must mail it to: fuste.shop.

You will be responsible for paying your own shipping costs to return your item. Shipping costs do not are not refundable. If you receive a refund, the return shipping costs will be deducted from it.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item worth more than 5, you should consider using a courier service. delivery which allows you to track the shipment or take out delivery insurance. We do not guarantee not that we receive the item you return to us.